RETURNS & EXCHANGES

Hi there,

At Song Yne, we believe every crystal and piece of jewelry is more than just an accessory — it’s a small, personal companion meant to fit seamlessly into your story.

We know shopping for meaningful pieces online can feel tricky. That’s why we’ve built our return policy around fairness, transparency and care. We want you to shop with total peace of mind.

30-DAY HAPPINESS GUARANTEE

We offer a full 30-day return and exchange window. The period begins on the day your package is delivered.

If your item isn’t quite right for any reason, you’re welcome to request a full refund or an even exchange for the same item.

Items must remain unworn, unused and in the same condition as when received, with all original packaging and included accessories intact.

Natural wear, tarnish or damage from regular daily use is not eligible for free replacement or return.

A QUICK NOTE ON SHIPPING

For returns due to personal preference, you are responsible for return shipping costs. Original shipping fees and add-on services such as gift wrapping are non-refundable.

If the return is our fault — including an incorrect item, manufacturing defect or damage in transit — we will cover 100% of the return shipping costs.

FINAL SALE & NON-RETURNABLE ITEMS

For hygiene, safety and practical reasons, the following items are final sale and cannot be returned or exchanged:

• Digital gift cards and virtual store credit
• Custom engraved, made-to-order or personalized pieces
• Sage sticks, hand-poured candles, natural soaps and similar self-care items once opened or used
• Sale items and limited-time promotional pieces
• Free promotional gifts included with orders. These are final sale and cannot be returned or exchanged for cash value

EXCHANGES

If your piece arrives with a manufacturing defect or transit damage, we’re happy to process an even exchange for the exact same item. Please contact our team by email first.

Once an exchange is completed, the replacement item is no longer eligible for a refund.

We will ship your replacement as soon as we receive and inspect your returned item, subject to stock availability.

HOW REFUNDS WORK

Once we receive and inspect your returned package, we’ll send you an email within 1 business day to let you know whether your refund has been approved.

Approved refunds are issued to your original payment method. Processing time may vary depending on your card issuer or payment provider, but most refunds are posted within 7 business days.

Original shipping charges are non-refundable.

If you still do not see your refund after the standard processing window, please check your bank statement first and then contact your card issuer.

If you still need help, email us at: support.songyne@gmail.com

IF SOMETHING ISN’T QUITE RIGHT

We carefully inspect every piece before it ships, but we know mistakes can happen. If your order arrives damaged, defective, incorrect or missing items, we are truly sorry for the inconvenience.

Please reach out to us immediately at: support.songyne@gmail.com

We’ll prioritize your case and work with you to make it right.

As an extra layer of care, defective items purchased within 12 months are eligible for an exclusive 50% off promo code to repurchase the same item, with valid proof of purchase.

RETURN SHIPPING TIPS

A few quick pointers to make your return go smoothly:

• For non-fault returns, return shipping costs are your responsibility and will be deducted from your final refund amount.
• Pre-paid return labels are only provided for defective items within the policy window.
• Return shipping rates vary based on item weight, location and courier service.
• You may use any courier you prefer. We highly recommend using a trackable shipping service and keeping your tracking number safe.
• Song Yne is not responsible for packages lost in transit when sent via a non-trackable carrier.
• Please do not ship returns to the address printed on your package. Email us for the official return warehouse address.

RETURN ELIGIBILITY CHECKLIST

Please confirm the following requirements before returning an item:

• Your item is unworn, unused and in the same condition as when it arrived
• All original packaging, tags and included accessories are intact
• You have your order receipt or proof of purchase available

GIFT ORDERS

If your order was marked as a gift at checkout and shipped directly to the recipient, we will issue store credit of equal value upon return in the form of a digital gift certificate.

If the order was not marked as a gift, or was shipped to the purchaser to give in person, the refund will be sent to the original payment method.