Introduction

Your privacy and data security are always our top priority at Songyne. This privacy policy transparently explains what information we collect, how we use and protect it, when we may share it, and what rights you have over your personal data.

We always process data on the principles of lawfulness, fairness and transparency, collect only the minimum information necessary for our services, and maintain multiple technical and administrative safeguards to keep your data secure.

01 What Information We Collect

“Personal data” refers to information that can directly or indirectly identify you, including anonymized data linked to identifiable information. Data that has been irreversibly anonymized and cannot be associated with any specific individual, even when combined with other information, does not qualify as personal data.

We collect information through two main channels:

Information You Provide Directly

When you use our services or interact with us, you may voluntarily share personal information with us, including:

• Shipping address, billing details, contact information and necessary payment details when you create an account or place an order.
• Contact details and message content when you reach out to customer support, join online surveys, participate in promotions, or use our online chat tools.

Information Collected Automatically

When you visit our website, we automatically collect certain device and usage data to improve your experience and keep our service secure, including:

• Device type, unique device identifier, IP address, operating system and browser type.
• Browsing behavior, feature usage logs, diagnostic data, and approximate location information from your device.
• We may determine a device’s general location via IP address and other location technologies, to optimize product experience and delivery services.

02 How We Use Your Personal Data

Generally, we collect and use personal data to deliver and improve our services, communicate with you when necessary, and keep our platform and community safe.

To Deliver, Improve and Develop Our Products and Services

We use personal data for data analysis, product research and performance review, to continuously optimize our website, shopping experience and product offerings. This processing is based on our legitimate interest in providing reliable services and maintaining business continuity.

If you join a contest, giveaway or other promotion, we will use your submitted information to run the program. Some promotions have separate rules with additional details on data use, and we encourage you to read them carefully before joining.

To Communicate with You

We will contact you via your provided contact information for order updates, account security alerts, policy announcements, and customer support responses. These communications are necessary to fulfill our service to you.

If you have given explicit consent, we may send you marketing emails about new arrivals, exclusive offers and brand updates. You can contact us anytime to opt out of future marketing communications.

We will never share your personal data with third parties for their own marketing purposes without your explicit consent.

To Keep Our Platform Safe and Compliant

We use personal data to verify accounts and monitor user activity, to prevent fraud, investigate suspicious or potentially illegal activity, and enforce our terms and policies.

This processing is based on our legitimate interest in protecting the security of our products, services and users.

03 About Cookies

To deliver a smoother browsing experience, we store small pieces of text data, commonly known as cookies, on your web browser.

We also use similar technologies such as device identifiers and local storage for the same purposes, all of which are referred to as “cookies” in this policy.

We use cookies to personalize content, measure advertising performance, understand user behavior, and enhance account and browsing security.

The specific cookies used may vary across different pages and features. You can manage or disable cookies in your browser settings, but please note this may affect the normal function of some website features.

04 When We May Share Your Personal Data

We will never sell or rent your personal data to third parties. We only share necessary information in the following scenarios:

With Trusted Service Partners

To complete order fulfillment, payment processing, technical support and other core services, we share required data with our long-term strategic partners.

All sharing is strictly limited to what is necessary to deliver the service, and all partners are bound by corresponding data confidentiality obligations.

We will not share your personal data with third parties for their independent marketing use without your explicit consent.

For Legal Compliance and Rights Protection

We may disclose personal data when required by law, legal process, litigation, or requests from public and governmental authorities in your country of residence or other jurisdictions.

We may also disclose data when we determine it is necessary or appropriate for national security, law enforcement, or other matters of public importance.

We may disclose personal data in good faith when we believe it is reasonably necessary to protect our rights, enforce our terms, investigate fraud, or safeguard our operations and users.

In the Event of Business Changes

In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale of all or part of our business, including in connection with bankruptcy or similar proceedings, we may transfer all relevant personal data to the applicable third party.

We will notify you in advance of any such change.

Note for EEA Residents

If you reside in the European Economic Area (EEA), all processing of your personal data complies with the General Data Protection Regulation (GDPR).

Where processing requires your consent, it is carried out in accordance with Article 6(1) of the GDPR. You may withdraw your consent at any time.

05 Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect, use or disclose personal data from children under the age of 16, or the applicable minimum age in your jurisdiction.

If we learn we have collected personal data from a child under the applicable minimum age, we will take steps to delete the data as soon as possible.

If you are a parent or guardian and become aware that a child has provided us with personal data without your permission, please contact us immediately.

06 Your Data Rights

We take reasonable steps to ensure your personal data is accurate, complete and up to date. You have the following rights regarding the personal data we hold about you:

• Right of access: You may request to view the personal data we hold about you.
• Right to rectification: You may request correction or completion of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data.
• Right to restriction or objection: You may request restriction of further processing, or object to specific processing activities, at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used and machine-readable format.
• Right to lodge a complaint: You may submit a complaint to your local data protection authority if you believe our processing violates applicable regulations.

To protect your privacy and security, we will verify your identity before processing your request.

In some cases, applicable laws or regulatory requirements may allow or require us to refuse to provide or delete some or all of the personal data we hold.

To exercise any of these rights, please email us. We will respond to your request within a reasonable timeframe, and in any event within 30 days.

07 Third-Party Websites and Services

Our website may contain links to third-party websites, products or services. These third parties have their own privacy policies and data practices, for which we assume no responsibility.

This privacy policy applies solely to data collected by Songyne through our products and services.

We encourage you to read the privacy policies of any third party before using their websites or services.

08 Data Security, Integrity and Retention

We apply reasonable technical, administrative and physical security measures designed to safeguard your personal data against unauthorized access, disclosure, alteration or destruction.

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

09 Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect new technologies, industry practices, regulatory requirements and other changes.

The revised policy will be posted on this page.

Your continued use of our products and services after the effective date of the revised policy means you accept the changes.

If you do not agree with the revised policy, please stop using our services and contact us to close any account you may have created.

10 Contact Us

If you have any questions about this privacy policy or its implementation, please reach out to us at:

support.songyne@gmail.com